Privacy Policy

Welcome to www.herbspro.ae, your trusted destination for herbal supplements, natural vitamins, and wellness products.
HerbsPro.ae is managed and operated by APG International General Trading LLC, Dubai, UAE.

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make purchases on our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information – Name, email address, phone number, billing and shipping address.

  • Payment Information – Processed securely through trusted third-party payment gateways (we do not store payment card details).

  • Order Details – Products purchased, quantities, and transaction history.

  • Website Usage Data – IP address, browser type, device details, and pages visited, to help us improve performance and user experience.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.

  • Send order confirmations, invoices, and shipping updates.

  • Provide customer support and respond to inquiries.

  • Enhance website functionality and user experience.

  • Send promotional emails or health-related tips only if you have opted in to receive them.

3. Data Protection & Security

We take data security seriously.
Our website uses SSL encryption, secure payment gateways, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

All third-party service providers handling your data (e.g., payment processors, logistics partners) are contractually obligated to follow strict data protection standards.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and improve navigation.

  • Analyze website traffic and user behavior.

  • Display personalized content and offers.

You can choose to disable cookies in your browser settings; however, some features of the site may not function properly if cookies are disabled.

5. Sharing Your Information

We may share your information only when necessary, with:

  • Service providers (e.g., Shopify, payment gateways, logistics companies).

  • Marketing partners (only if you have given explicit consent).

  • Regulatory or legal authorities, if required by law.

  • Affiliated partners, including HerbsPro.com (USA), for operational or fulfillment purposes.

We do not sell, rent, or trade personal data. We do not share sensitive information for advertising or profiling purposes.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw consent or opt out of marketing communications.

  • Request a copy of the data we store about you.

To exercise your rights, please contact us at support@herbspro.ae. We will respond within a reasonable timeframe in accordance with applicable laws.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with a revised “Last Updated” date.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or data handling practices, please contact:

HerbsPro.ae
Managed By: APG International General Trading LLC
104 - Mandarin Building, Oud Metha, P.O. Box 123792, Dubai, UAE
📞 +971 501897288
📧 support@herbspro.ae
Trade License No: 695614
Tax Registration No: 100334599600003